AI-Powered Accent Neutralization: Teleperformance’s Bold Move in Call Centers
The Role of AI in Call CentersThe “accent translation” feature is currently being rolled out at Teleperformance call centers in India, where employees handle customer support for international clients. “When you have an Indian agent on the line, sometimes it’s hard to hear, to understand,” said Thomas Mackenbrock, Teleperformance Deputy CEO, in an interview with […]
