AI-Powered Accent Neutralization: Teleperformance’s Bold Move in Call Centers
The Role of AI in Call CentersThe “accent translation” feature is currently being rolled out at Teleperformance call centers in India, where employees handle customer support for international clients. “When you have an Indian agent on the line, sometimes it’s hard to hear, to understand,” said Thomas Mackenbrock, Teleperformance Deputy CEO, in an interview with […]
DoorDash to Pay Nearly $17M in NY Settlement Over Misused Driver Tips
DoorDash is facing financial consequences over its past payment practices. The food delivery giant has agreed to a $16.75 million settlement following allegations that, for years, it misled customers and underpaid its delivery drivers by using customer tips to supplement base wages. The New York Attorney General’s Office (OAG) conducted an investigation revealing that, between […]
Forever 21 Faces Possible Closure: Layoffs, Store Shutdowns, and Uncertain Future
Forever 21’s Future in Jeopardy: Layoffs, Store Closures, and Potential ShutdownAnother retail giant may be on the verge of disappearing, as reports indicate that Forever 21 is considering closing all of its stores and shutting down its Los Angeles headquarters. The fast-fashion retailer, known for its trendy and budget-friendly clothing, is laying off at least […]
A$AP Rocky Named Ray-Ban Studios’ First Creative Director—Here’s What to Expect
A$AP Rocky’s week just got even brighter—not only did he walk away from a felony assault trial with an acquittal, but now he’s stepping into a high-profile fashion role as the first-ever creative director of Ray-Ban Studios. A Natural Fit for the RoleGiven Rocky’s long-standing reputation as a style icon, the move seems like a […]
McDonald’s Takes Drastic Step to Curb Violence in Brooklyn Location: ID Checks for Teens
https://www.youtube.com/watch?v=p2JHZlIcQTA In an unprecedented move, a McDonald’s in Brooklyn is now carding customers at the door, restricting entry for anyone under 20 without proper identification or an adult present. This dramatic decision comes after a spate of violent incidents at the location, situated at the busy intersection of Nostrand and Flatbush avenues. The restaurant’s management […]
